1. RATES
 
All prices are quoted in Vietnam Dong, depending on the daily rate. Our prices for cruises are generally per cabin, not per person, except for promotions with mandatory special terms and conditions.
 
2.SIGHTSEEING & ENTRANCE FEE
 
Regarding port entrance fees and sightseeing fees, Aqua Of The Seas Cruise is responsible for buying and paying for tickets on behalf of passengers. In case of any increased entrance and sightseeing fees as regulated by the local/port authority, Aqua Of The Seas Cruise shall inform all passengers about a mandatory surcharge (applicable to early reservations).
 
3.ADVANCED REGISTRATION
 
All passengers (children included) are required to provide full passport information at least 24 hours before arrival date as per Port Authority Regulations. Late updates after 10.30 AM of your cruise date will be charged a penalty of VND 2,500,000 per booking for our resubmission to the authority. Please contact us to provide your information.
Check-in time from 11:00 AM to 12:00 PM, if you arrive later than this hour, a surcharge will be applied for canoe/ speedboat service.
 
4.DEPOSIT & ADVANCE PAYMENT
 
Deposit payments (applied for GIT bookings – group bookings) can be settled by bank wire transfer, or credit card, in which case deposit is required at the time of inquiries confirmed. For FIT bookings, full payment is required at the time of the reservation to secure the booking.
 
5.RATE SPECIFICS
 
The adult cruise rate applies to children aged above 10 years at the time of travel. For children aged 10 years and under, special prices apply. Our rates are dynamic based on our cruise demand and business season which is applied per calendar year and are subject to the calendar day of a month of cruise embarkation.
- Children from 0 to 4 years olds: free of charge and limited to 1 child per 1 cabin, 2nd child will be charged according to cruise policy. Our specialist will reach out to you regarding this.
- Children 5-10 years olds: children rate will apply and a maximum 02 children per cabin, 75% of adult price when sharing the same room with parents
- Extra bed is available with surcharge applied.
 
6.CANCELLATION AND AMENDMENT/ MODIFICATION 
 
Terms and conditions for cancellation and amendment or modification of reservations are different among types of rates. We suggest all customers read thoroughly before proceeding with the booking and making a payment. All terms & conditions will be stated on the booking voucher generated from our website or provided by our customer specialists.
For health issues, an MC (medical certificate) will be required to be able to discuss booking modification possibilities.
No cancellation fee applies if the customer cancels at least 14 days prior to the departure date.
In every case, No-show will be fully charged and non-refundable.
 
7.FINAL PAYMENT
 
The final payment has to be settled before the check-in date. These payments are due in our office or submitted online in advance before the departure date. All payment in full is required at the time of booking (for FIT inquiries) or before the arrival date (for GIT bookings). If final payments are not received on time, Aqua Of The Seas may cancel the reservation and invoke the cancellation fee.
Credit card transactions might incur bank charges at times depending on Aqua Of The Seas Cruise's real-time policy.
In cases where credit facilities have not been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to the Merchant must be paid by the Client/Agent.
Payment will be settled through our bank account in advance and Aqua Of The Seas Cruise shall receive the payment in full before the arrival date.
 
8. REFUND OF UNUSED SERVICES
 
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport, or any other services that are included in the tour prices but not utilized by the tour member.
 
9.VOUCHERS/ CONFIRMATIONS
 
Confirmations will be issued by Aqua Of The Seas after the booked trip is confirmed and payment is completed. A service voucher will be sent by email to passengers.